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Refund verdict

Whether DOT requires a cash refund — and exactly how the rule applies to your itinerary.

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Why this verdict

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Voucher-trick decoder

Side-by-side: the airline's default offer vs. what you can demand instead.

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Item	Airline default	What DOT lets you demand

Cash-refund demand letter

Auto-generated, citation-ready, and tuned to the carrier's own refunds inbox. Edit and send.

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Sender name (override)

Include refundable ancillary fees (seat, bag, priority) Add chargeback + state-AG escalation paragraph

If the airline ignores you: file at secure.dot.gov/air-travel-complaint. DOT-routed complaints typically resolve within 10 business days because carriers face per-violation enforcement penalties.

Deadline tracker

The 7-business-day refund clock starts when you elect cash. Miss it and you escalate.